Daiane Lima

Daiane Lima currently serves as a Customer Technical Support specialist at Ethoca, focusing on problem-solving and process optimization since June 2025. Prior to this, Daiane held several positions at Small World Financial Services from June 2023 to July 2024, including Global Customer Support Coordinator, where oversight of a 30-member team was essential for maintaining adherence to operational standards. Additionally, Daiane worked as a Backoffice and Agent Support Supervisor, managing critical administrative tasks to ensure transaction processing efficiency. Earlier experience includes a position at Comida & Compahia from April 2006 to October 2011, where Daiane was responsible for operations management, staff training, inventory oversight, and customer service excellence.