Joe R. has extensive experience in customer success and management within the gaming industry. Currently serving as a Senior Customer Success Representative at Ethoca since May 2019, Joe previously held the role of Customer Success Specialist. At Smilegate West, starting in January 2014, Joe has contributed as an Associate Producer responsible for launching the "Futebol Mania" game in the Brazilian market, alongside managing customer support teams and community engagement across various platforms. Joe's earlier roles include Senior Customer Support Representative at SGNorth Inc. and Customer Service Representative at G4BOX Inc., where exceptional performance and time management were highlighted. Joe's career began in hospitality as a Bartender/Manager from 2009 to 2011. Educationally, Joe holds a degree in Multimedia Design, specializing in Game and Interactive Media Design from Universidade da Beira Interior.
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