Melanie Fuller

Melanie Fuller has a diverse and extensive work experience in various roles and industries. Melanie is currently working as the Senior Vice President of Product Management at Ethoca since 2023. Prior to this, they worked as the President, Digital Solutions at Arvest Bank starting from 2021. In this role, they were responsible for driving the digital transformation of the bank's services and products.

Before Arvest Bank, Melanie worked at JPMorgan Chase & Co. from 2012 to 2021. Melanie'sroles included Head of Product for Omni-Channel Customer Service, where they delivered customer-centric solutions to improve customer experience and back-office efficiency. Melanie also served as the Executive Director, Strategy and Operations, where they developed a strategic roadmap for the contact center network and achieved significant cost savings. Additionally, they worked as an Internal Consultant, leading various projects to improve operational efficiency and customer experience.

Prior to JPMorgan Chase & Co., Melanie worked at Nationwide from 2004 to 2012. Melanie held roles such as Director, Corporate Strategy, where they led strategic initiatives and improved customer satisfaction. Melanie also served as the Director, Customer Insights and Analytics, where they built an analytics team and established processes for customer data analysis.

Early in their career, Melanie worked at Nationwide as a Manager, Call Center Technology, where they managed call center applications and implemented new technologies. Melanie also worked at Qwest Communications as a Director of Operations and Technology, responsible for managing teams and driving efficiency in broadband provisioning.

Overall, Melanie Fuller has demonstrated expertise in product management, digital transformation, strategy development, and operational efficiency in the banking and telecommunications industries.

Melanie Fuller has completed a BA in Psychology from Ohio Wesleyan University and an MBA in Business from The Ohio State University Fisher College of Business.