Mark Collins is a business professional with 25 years of experience in the Arts, Broadcast, Media, and Professional Services sectors. They spent a decade with BBC Online, focusing on service management and high-profile event management for various BBC platforms. Currently, Collins serves as the General Manager in Customer Services at Heathrow Airport, leading operational delivery for customer services. They also have a background in recruitment consultancy and education, having begun their career as an English Language Teacher in Japan. Mark holds a degree in Psychology from the University of Exeter.
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