Dilip Kumar is a seasoned software engineer currently serving as a Principal Software Engineer at Eton Technologies since February 2019. Prior to this role, Dilip held the position of Engineering Manager at eGain Corporation from April 2006 to February 2019, where significant contributions included designing custom solutions for customer requirements that encompassed email handling, customer chat, and knowledge base systems. Dilip developed various integrations with systems such as WFM and CRM tools, and crafted scalable and secure inbox solutions while ensuring upgrade safety. Additionally, Dilip implemented an analytics solution to track customer journeys by integrating the eGain product with WebSphere MQ, enhancing the largest cloud customer's compatibility with eGain 11.
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