Timothy Maeng

Timothy Maeng has a solid work experience in various roles related to business analysis and system support.

From November 2018 to the present, they have been working as a Senior Business System Analyst at eTRANSERVICES Corp. Prior to that, from May 2018 to November 2018, they worked as a Business Process Analyst at CSRA Inc.

Before their current roles, Timothy worked at BizFlow Corp. (formerly HandySoft) as a Senior Business Analyst from October 2014 to April 2018. In this role, they led a team of business analysts, elicited requirements, converted business and system requirements into documents, and provided process re-engineering consultation to support Veterans Affairs (VA) Community Care Network (CCN) and Veterans Access, Choice, and Accountability Act of 2014 (VACCA) program using BizFlow BPM.

From January 2013 to September 2014, they worked as a Business Analyst at Mackson Consulting, where they supported the Department of Defense (DoD) Healthcare Management System Modernization (DHMSM) T-4 contract. Timothy coordinated and facilitated the transition and deployment program capabilities and reviewed Performance Work Statements (PWS) and Request for Proposal (RFP) documents.

Lastly, Timothy has extensive experience at Avaya Government Solutions, where they worked from September 2003 to September 2012. Timothy served as a Functional Matter Specialist/Senior technical support specialist and managed a team of 35 members. Timothy provided daily supervision and support to team members and customers and resolved escalated trouble calls and ticket inquiries related to electronic filing of patent web applications (EFS-Web) and Patent Application Information retrieval (PAIR) web application at the United States Patent and Trademark (USPTO) Electronic Business Center (EBC).

Timothy Maeng completed their Master's degree in Technology Management at Georgetown University from 2014 to 2017. Prior to that, they obtained a Bachelor of Science (BS) degree in Decision Science Management Information System (DMIS) and Information Technology (IT) from George Mason University, which they pursued from 1997 to 2003.

In terms of certifications, Timothy Maeng has obtained the ITIL 4 Foundation certification from AXELOS Global Best Practice in February 2023. Timothy also holds the Certified ScrumMaster (CSM) certification from Scrum Alliance, although the specific details regarding when and where they acquired this certification are not provided. Additionally, Timothy Maeng's education history mentions the completion of the IBM Blockchain Essentials certification, but no specific institution or details regarding the acquisition date are provided.