Joel Loke

Joel Loke is a seasoned technology solutions manager currently leading Etsy's self-service customer support strategy by implementing innovative technology solutions to enhance the customer experience. With a diverse background in technical support, including roles at MM Hayes and Zones, LLC, Joel has a proven track record in managing software and hardware support, improving customer interactions, and delivering training to optimize user independence. Previous experience includes project management during the GE Alstom acquisition integration, where Joel coordinated significant network integration efforts. An educational foundation in Computer Science from SUNY Adirondack complements Joel's extensive expertise in technology and customer support.