Julia Kaplan is a seasoned UX Researcher with extensive experience in the technology and service sectors. Currently employed at Etsy since September 2018, Julia has held titles such as Research Program Manager and UX Research Coordinator. Prior experience includes a role as a Junior Account Manager at Resy and a Product Support Intern at Foursquare, where Julia addressed customer support queries, produced bug reports, and engaged with users via social media. Julia's earlier positions involved significant contributions to organizations like HealthProm and Lawyers for Children, focusing on research, fundraising, and client support. Academically, Julia holds a Bachelor's Degree in International Relations from Boston University and certifications in wine stewardship.
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