Mandee Lofurno

Mandee LoFurno is an accomplished leader with extensive experience in operations and customer support management. Currently serving as Sr. Manager for Systems and Tools at Etsy since February 2017, LoFurno oversees the TechOps CX, Chatbot, and Internal Tools teams, focusing on operational efficiency and technical guidance. Previous roles at Etsy include Sr. Operations Manager for Seller Services and Senior Manager of Seller Support, where successful initiatives included optimizing support strategies and enhancing customer experience. LoFurno also has a background in member services at Oscar Insurance and retail management at Anthropologie, Harbor Footwear, and H&M, showcasing a strong foundation in team leadership and operational excellence. LoFurno holds a BA in English from SUNY New Paltz.