Mary T. is an accomplished professional with extensive experience in customer support and civic engagement. Currently serving as the Director of Customer Support at Etsy since March 2016, Mary has led various teams focused on enhancing customer service experiences and managing high-priority support escalations. Previously, Mary held multiple roles at Etsy, including Director of Support Escalations and Director of Etsy Managed Services. Earlier experience includes serving as Campaign Treasurer for Brad Lander for City Council, where responsibilities encompassed campaign finance and donor relations, and as Innovation Projects Coordinator for the New York City Council, focusing on civic engagement initiatives. Mary began the career in advocacy as Campaign Manager at Tenants & Neighbors, successfully leading a legislative campaign for tenant protection. Educational qualifications include a Bachelor of Arts in Urban Design and Architecture Studies from New York University and certifications in Organizational Leadership, Strategy Execution, and Disruptive Strategy from Harvard Business School Online.
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