Tommy Moore

Tommy Moore is a seasoned professional with expertise in customer experience and chatbot design, currently serving as a Chatbot Conversation Designer at Etsy since February 2025. Prior experience includes roles as a Customer Insights Manager and Communications Strategist at Reverb, where Tommy focused on chatbot development, user experience, and content curation based on customer insights. Previous positions include Customer Engagement Specialist at Reverb, Sales Specialist at Chicago Music Exchange, Shift Supervisor at Starbucks, and Music Teacher at Experience Music Asheville. Additionally, Tommy has experience as a Freelance Musician and Composer. Tommy holds a Bachelor of Science degree in Environmental Science from the University of North Carolina Asheville.