Katie Stabler CCXP

Katie Stabler CCXP has a diverse work experience in the field of customer experience. Katie is the Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design, a global CX consultancy. Katie'srole involves helping organizations understand their customers and implement personalized CX strategies for optimal profitability.

Katie has also worked as a Customer Experience Consultant at EvaluAgent®, Fujitsu, JT Group Limited, Citizens Advice, and Creative Entrepreneurs. In these roles, they contributed to research, user testing, service design, and the development of customer-focused strategies.

Katie's previous experience includes being the Head of Customer Experience and Member Optimization at Female Entrepreneur Association (FEA), where they overhauled the existing CX strategy, revitalized data analysis, and implemented personalized customer journeys. Katie also managed international teams and projects, collaborated with the executive team on strategic goals, and provided high-level support to the marketing team.

Before FEA, Katie served as the Customer Experience Head of Design & Delivery at Lowell, where they played a key role in implementing a new CX strategy and designing a customer-centric framework. Katie developed and monitored KPIs, KRIs, and customer experience metrics, and enhanced internal processes to promote a customer-centric culture throughout the organization.

Prior to Lowell, Katie worked as the Deputy Chief Executive Officer & CX lead at The Debt Counsellors Charitable Trust. Katie'sresponsibilities included designing and implementing strategic customer experience and operational frameworks, developing the customer journey, integrating a CRM, and ensuring regulatory compliance. Katie also managed teams and budgets, reported to the board of trustees and FCA, and supported the CEO in raising the company's profile.

Furthermore, Katie has experience as a Peer Reviewer and External Quality Auditor at Money Advice Service.

Overall, Katie Stabler CCXP has a comprehensive background in customer experience, with expertise in strategy development, data analysis, team management, and regulatory compliance.

Katie Stabler CCXP obtained a Bachelor's degree in Psychology from the University of Sunderland, where they studied from 2005 to 2008. Katie later pursued a Masters in social policy, law, and advice at Staffordshire University, attending from 2014 to 2015. In terms of certifications, Katie obtained the Certified Customer Experience Professional (CCXP) certification from the Customer Experience Professionals Association (CXPA) in July 2018. Katie also holds other certifications, including the SAFe Agilist Certification from Scaled Agile, Inc., obtained in September 2021, and the Judge at the UK Customer Experience Awards certification from Awards International Ltd (our LinkedIn Page), obtained in October 2020. Additionally, they received the MiMA cert from the Institute of Money Advisers, although the specific month and year of attainment are not indicated.