Rob Wilkinson

Rob Wilkinson is an experienced customer success and CX professional currently serving as a Customer Success Manager (Strategic - Global) at evaluagent® since February 2024, focusing on AI-powered quality assurance and customer experience solutions. Previous roles include CX Solutions Consultant at The Car Charge People, where Rob specialized in customer-centric electric vehicle chargepoint installations, and Customer Success Consultant at Odigo, focusing on enterprise CCaaS insights and analytics. Rob's extensive background includes serving as Senior Customer Success Manager at Sabio, where key responsibilities involved voice of customer and employee engagement metrics, and co-owning Call Centre Connect, which focused on contact center improvements. Additional experience includes roles at Call Centre Helper Magazine as a Subject Matter Expert, Head of Customer Operations at Carphone Warehouse, and Process & Business Change Manager at Vodafone, where operational efficiencies and enhancements in customer experience were achieved.