Mozart S.

Mozart S. has a diverse work experience spanning multiple industries. Mozart began their career in 2004 as a Network Support Analyst at Klüber Lubrication South America, where they managed network administration, provided technical support, and implemented new technologies. From 2006 to 2007, they worked as a Bilingual Support Analyst at Vermont Tecnologia, offering technical support for AMD Processors and OKIdata printers. Mozart then became a Support Analyst/Team Lead at CSC Consulting from 2007 to 2009, where they coordinated the Service Desk Brazil and managed a team of bilingual analysts.

In 2010, Mozart joined BM&F Bovespa as a Technical Support Analyst, specializing in testing and certification for trade and post-trade operations using the FIX protocol. Mozart then moved on to Orc Group (now part of Itiviti) in 2012, working as a Technical Support Engineer, handling customer support and installation and configuration of servers and products.

From 2014 to 2015, Mozart worked as an English Teacher at All Net, developing curriculum, managing classrooms, and assessing student progress. Mozart also held a similar role as an English Teacher at a private institution called Private - Particular from 2010 to 2016.

In 2015, Mozart joined SKY Brasil as a Senior Monitoring Analyst, responsible for managing infrastructure monitoring and providing detailed analysis to drive organizational improvement. Following this, they worked at ServiceNow from 2016 to 2021, initially as a Senior Technical Support Engineer for ITOM products and later as a Resource Manager Representative, managing the global incident queue and ensuring cases were assigned appropriately.

Currently, Mozart is employed at EVBox since 2021, where they hold the position of Team Lead. In their role, they serve as the point of contact for escalated incidents and handles internal and external customer inquiries. Mozart collaborates with stakeholders, manages projects, and develops training for new hires.

Overall, Mozart S. has gained extensive experience in technical support, team leadership, teaching, and customer service throughout their career.

Mozart S. obtained a Bachelor's Degree in Information Technology from Uninove - Universidade Nove de Julho. In addition, they have obtained several certifications including FCE - First Certification in English from Cambridge English Language Assessment in March 2016, TKT - Teaching Knowledge Test from Cambridge English Language Assessment in November 2015, and TOEIC - Test of English for International Communication from Educational Testing Service (ETS) in July 2015.