Bradley Atkinson is an experienced operations manager with a strong background in customer support and experience management across various industries. Currently serving as the Ford Pro Software Operations Manager since March 2021, Atkinson previously held roles including Customer Support Operations Manager at Toyota (GB) plc, where significant achievements included launching a Direct Sales channel and improving SLA delivery from 64% to 93%. Past experiences also encompass positions at Berry BMW Dealer Group, where the Customer Experience strategy was developed, and BMW Group UK Limited, managing a multi-channel contact center. With a career beginning in customer service management at Mondial UK, Atkinson has consistently driven performance improvements, employee development, and customer satisfaction across all roles.
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