Michael Long

Michael Long is an experienced Service Manager currently employed at Event Capture Systems Inc. since January 2021. Previously, Michael held a Service Manager position at Motorcycles of Charlotte from June 2012 to January 2021, where responsibilities included managing a team of technicians and service advisors, overseeing warranty submissions, monitoring technician efficiency, and maintaining high customer service standards. Michael also served as Aftersales Manager at MV Agusta USA from June 2010 to June 2011, providing technical support and warranty administration for dealers. Michael holds a degree from the University of Georgia College of Engineering and is certified as a BMW Motorrad Service Manager and Warranty Administrator.