Jeffrey Jones is an experienced executive in customer support and service operations, currently serving as Vice President of Customer Support and Intelligence at Everbridge since July 2023. Previously, Jeffrey held the role of Vice President of Customer Support at Zix for a brief period in 2021, where leadership focused on delivering exceptional customer support. From 2010 to 2020, Jeffrey was the VP of Global Support Services at Entrust Datacard, overseeing a global organization dedicated to customer service quality. Earlier roles at NCR Corporation included VP of Americas Service Operations and Partner Delivery, where responsibility encompassed driving service quality across the Americas, and Area General Manager for the Central Region, managing significant customer relationships and a $200M business. Jeffrey's career began with Philips Healthcare as an Associate Executive, spearheading acquisition integration and service improvement initiatives. Jeffrey earned a BA in Business Management from the University of Phoenix.
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