Jenny Lee is an experienced IT professional currently serving as an End User Support Technologist II at Everbridge since June 2021. In this role, Jenny manages software and hardware incidents across various operating systems, oversees IT equipment installation and configuration, collaborates with Tier 1 and 2 support teams for APAC region customers, and administers Microsoft 365 platforms. Prior to this position, Jenny worked as a System Engineer at SnapComms from February 2017 to June 2022, where responsibilities included diagnosing technical issues, managing problem analysis, maintaining internal systems, and contributing to significant IT projects such as cloud migrations. Jenny holds a Diploma in Computing Level 7 focused on IT Networking & Network Security from the New Zealand School of Education and a Bachelor's degree with honors in Psychology from the University Tunku Abdul Rahman.
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