Michael G. is an experienced Customer Success Manager with a strong background in customer support and technical engineering. Currently working at Everbridge and xMatters, inc., Michael manages a large portfolio of high-revenue accounts and collaborates with senior leadership to enhance the Customer Success program. Previously at Jive Software, responsibilities included overseeing technical support, troubleshooting complex application issues, and supporting migrations to cloud platforms. Michael started a career as a Network Optimization Engineer at Exinda Networks and gained customer service skills as a specialist at Starbucks. Michael holds an Ontario College Advanced Diploma in Computer Systems Technology from George Brown College.
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