Steven Sunshine has a diverse background in technical support and systems analysis, currently serving as a Technical Support Escalation Manager at Everbridge since January 2010. Prior experience includes roles as a Senior Technical Support Engineer and Systems Analyst II at Everbridge, where responsibilities encompassed managing client issues, enhancing client relationships, conducting in-depth analysis, and overseeing escalation processes. Previous positions at SMCI, Warner Music Group, and Xerox Corporation involved providing comprehensive technical support and leading teams to improve service delivery. Steven's expertise spans across troubleshooting, client management, and training, supported by educational experiences from CSUDH, North High School Torrance California, and Pierce College Woodland Hills.
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