Terry Branoff

Terry Branoff is a seasoned technical support professional with extensive experience in leadership and customer advocacy. Currently serving as Senior Manager of Technical Support at Everbridge since September 2021, Terry mentors a team of support engineers. Previous roles include Customer Experience Incident Manager and Technical Support Manager at Zix, where responsibilities involved incident resolution and customer support coordination. Terry's background also includes managing technical support teams at Dynatrace and Barracuda, overseeing call center operations for up to 100 personnel, and contributing to the establishment of a new support office in Atlanta. Earlier career stages featured IT management positions at Desert European Motorcars and La Tortilla Factory, along with serving as Chief Information Officer at West County Health Centers, Inc. Educational qualifications include a Bachelor of Arts in Linguistics from the University of Michigan and a Specialized Associate Degree in Network Administration from Empire College.