Kim Smith

Kim Smith has a diverse work experience spanning several decades. Kim began their career in 1991 at Cambridge Management Consulting, where they served as a Customer Service Specialist and Project Manager. Kim worked with notable clients such as Apple, Visa, and Cisco Systems, making recommendations to improve customer service, sales, and order management processes. Additionally, they managed projects from conception to implementation and mentored project teams.

In 2020, Kim joined Acro Service Corporation as a Consultant at GE Healthcare. In this role, they served as a Customer Delivery Coordinator, collaborating with internal teams to optimize the order fulfillment process for repairing medical equipment. Kim utilized various systems to check availability, source parts, and find alternate solutions, ensuring customer satisfaction.

Most recently, Kim joined Everbrite, LLC in 2021 as an Associate Account Manager. Here, they work with petroleum customers to determine their signage needs, manages the process from request to delivery, and ensures customer satisfaction.

Throughout their career, Kim has demonstrated strong problem-solving skills, effective communication, and the ability to deliver results for both clients and internal stakeholders.

Kim Smith has a Bachelor's Degree from the University of Wisconsin-Madison, where they triple majored in Computer Science, Spanish, and Psychology. Additionally, they obtained the Certified Scrum Product Owner® (CSPO®) certification from Scrum Alliance in September 2018.