Dwayne Grant

Dwayne Grant has a strong background in customer success and operations, with experience in various leadership roles. Dwayne is currently working as Vice President at EverCommerce, where they focus on customer experience, operations, revenue retention, and solution delivery. Prior to that, they worked as Vice President at Entelo, driving vision execution and adoption of organizational operating capabilities for growth and revenue retention. Dwayne also worked at Jobvite as a Senior Director and Director, leading customer success, operations, revenue retention, and service delivery. In addition, they have experience as a Project Manager at Oracle, leading implementation teams for SaaS web-based software, and as an Engagement Manager at IBM. Dwayne started their career as an Implementation Manager at Beeline, where they led client implementations and developed change management strategies.

Dwayne Grant has a bachelor's degree in Management Information Systems and Services from the State University of New York at Old Westbury, which they obtained from 1997 to 2001. Dwayne then pursued a Master's degree in Project Management from the Keller Graduate School of Management of DeVry University, completing it from 2003 to 2004. In 2020, they attended the Advanced Management Program at K1 Investment Management. Additionally, they obtained certifications in CRO School from Pavilion in 2022 and Project Management Professional (PMP) from the Project Management Institute in 2009.