Jeff Olson

Jeff Olson is the Vice President of Customer Experience at EverCommerce, where they lead three functional groups focusing on Implementation, Customer Success, and Customer Support for over 30,000 small and medium-sized businesses. Since joining in 2023, Jeff achieved 101% of the annual revenue target for 2024, generating over $690 million in revenue and maintaining a customer churn rate below 1.5%. Prior to this role, Jeff served as the Senior Director of Customer Care at PaySimple from 2017 to 2021, where they managed high-volume Customer Care teams and significantly improved service response times and customer satisfaction metrics. Jeff also held leadership positions at Corinthian Colleges and Five Star Painting Franchise, showcasing a strong background in customer service and operational management. They earned a Bachelor's degree in Political Science from the University of Colorado Colorado Springs.