Kelly Lem possesses extensive experience in People Operations, with a focus on employee engagement, performance management, and onboarding processes across various organizations. Currently engaged at EverCommerce since October 2025, Kelly previously served at Protocol Labs from November 2021 to September 2024, where accomplishments included mentoring team members, managing employee engagement initiatives, and optimizing performance management strategies. Prior roles also include positions at HashiCorp, LinkLive, Optimizely, and Kimochi, Inc., with responsibilities ranging from onboarding new hires to standardizing HR processes. Kelly holds a Bachelor's Degree in Asian Studies/Civilization from the University of San Francisco and furthered education at San Francisco State University.
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