Shantell Payne

Shantell Payne is a seasoned Customer Success Executive with over 15 years of experience in enhancing customer experience and driving business results. Currently serving as a Senior Manager at EverCommerce, Shantell leads initiatives in the EHR sector while previously managing significant accounts at Zoom, where they achieved notable customer satisfaction and retention metrics. Shantell has also held leadership roles in various companies, including ResMed and EdAssist, focusing on team development and operational efficiency. With a background in both operations and marketing at Nel’s BBQ, Shantell has consistently demonstrated a commitment to customer advocacy and strategic collaboration. Shantell is pursuing a degree in Business Administration and Management at Adams State University.