Toni Romero

Toni Romero is a seasoned customer experience leader with extensive expertise in enhancing customer satisfaction while scaling operations. They have served in various management roles across organizations such as T-Mobile, DIRECTV, and Comcast, consistently achieving significant improvements in customer service metrics and operational efficiency. Currently, Toni works as a Customer Operations Manager at EverDriven, effectively leading a dispatch team to ensure service continuity for students with special needs. They are also pursuing a Bachelor of Science in Business Administration at Colorado State University, further solidifying their leadership and strategic acumen.