Keith Ford is a highly experienced IT professional with extensive expertise in configuration management, knowledge management, and technical support. Currently serving as a CMDB Configuration Manager at Everest Reinsurance Company since February 2022, Ford previously held roles that include Knowledge Management Content Specialist at Bristol Myers Squibb and Hardware Asset Management at Caterpillar Inc. Ford has a robust background in ITSM, including leading a reconfiguration of the ServiceNow Knowledgebase for a global insurance company. Earlier positions include technical support and management roles across various organizations, focusing on service desk operations and IT service delivery. Ford holds a Bachelor's degree in Aeronautical Engineering and Computer Science from The Ohio State University, as well as technical certifications in Network Engineering and Data Communication, and Non-linear Video Editing & Production.
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