Dmytro Shapoval is the Head of Quality at EverHelp, where they oversee quality operations across various products and have implemented strategic quality initiatives. Previously, Dmytro served as a Quality Control Delivery Manager and Quality Control Specialist, where they led substantial improvements in quality standards and team performance. Their experience includes launching a company-wide Academy, integrating regulatory frameworks, and managing large teams to enhance service quality. Dmytro began their career as a Customer Support Representative, excelling in providing efficient support to customers.
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