Pat Balvance is an experienced professional in customer care management, with a strong background in driving operational excellence and strategic growth. Pat has held various leadership roles in customer care at reputable companies such as Everidge, Element Fleet Management, and GE Capital. With a proven track record of enhancing efficiency, staff retention, and customer satisfaction, Pat's expertise in managing multi-site contact center teams and implementing strategic initiatives make them a valuable asset in the customer care industry. Pat holds an MBA in Marketing and Finance from Minnesota School of Business and a Bachelor's degree in Business Administration from the University of Minnesota Duluth.
March, 2022 - present