Ema Ile

Ema Ile is an experienced Delivery Manager at everience GmbH since January 2018, specializing in leading mixed teams for luxury cosmetics clients across multiple geographic locations. Responsibilities include achieving production objectives, implementing Human Resources policies, and fostering client relationships. Prior to this role, Ema served as Team Lead for IT HelpDesk Support at HELPLINE, managing teams in Romania and France, overseeing staffing, performance tracking, and ensuring high client satisfaction. Ema also held positions at HELPLINE involving team leadership for Accor Hotels' loyalty program and as a Helpdesk Agent. Ema's career began at Bosch Service Solutions, providing Level 1 technical support in Spanish and English. Ema holds a degree in Library and Information Sciences from West University of Timisoara.