Joe Bons

Joe Bons has a significant amount of experience in the telecommunications industry, spanning multiple roles and companies. Joe currently works at Everise as the Director of Telecom Engineering, overseeing teams responsible for engineering, maintenance, and integration of telecommunication systems in a global call center environment. Joe specializes in various ACD systems such as Avaya Communication Manager ACD, Oracle SBC's, NICE CXOne omni-channel ACD, Bright Pattern omni-channel ACD, and Five 9 ACD/Dialer. Joe also has experience in CTI integration with systems including Verint, CRM's Zendesk, Freshdesk. Prior to their current role, Joe Bons worked at C3/CustomerContactChannels, Inc. as the Telecom Engineering Manager, where they focused on similar responsibilities and specialized in Avaya Communication Manager PBX, Oracle SBC, and Avaya System Manager / Session Manager. Before this, they worked at CompuCredit as a Telecommunications Engineer III, specializing in Avaya Communication Manager PBX, Avaya Predictive Dialing System, and Verint Quality Monitoring. Joe Bons started their career at Providian Financial as a Senior Telecom Technician III and later worked at Convergys as a Telecom Technician II.

Joe Bons obtained an A.A.S degree in Electronics Engineering Technology from ITT Technical Institute between 1995 and 1997.