Jim Rowland is a seasoned telephony engineer and contact center architect with over 22 years of IT and telecom experience. Currently serving as a Senior Telephony Engineer and Contact Center Architect at Everon and a UC/CC Consultant at Blackbird Professional Services, Jim previously held roles at ConvergeOne, NACR, and other notable companies, where they specialized in cloud migration, integration, and support for UC and contact center systems. An award-winning industry leader and frequent conference speaker, Jim is passionate about customer success and building long-term relationships. They continue to advance their education through various institutions while holding certifications including ACIS, VCA-DCV, and ASPS.
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