Melanie Mack

Melanie Mack has a diverse work experience spanning from 2007 to 2023. Melanie began their career as a Director of Customer Relations at Stanley Black and Decker and managed multiple service departments in the Healthcare business unit. During their time there, they implemented online chat services, improved troubleshooting and customer support, and focused on continuous improvement and voice-of-customer initiatives. In 2012, they joined Target as an Operations Manager for Target.com. In this role, they led the overall call and email strategy for 1700 global agents and spearheaded various customer experience strategies. Melanie also launched Salesforce CRM for customer data management. After that, Melanie worked at Stanley Black & Decker, Inc. as a Director of Customer Experience, where they implemented and managed multiple service departments and overall branding of customer experience. Melanie designed customer strategies to drive loyalty, increase wallet share, and win back customers. Melanie also led the global strategy for master data and data governance. Melanie then moved on to Securitas Electronic Security, Inc. as a Global Strategy Master for Data and Data Governance. Finally, in 2023, they joined ADT Commercial as a Sr. Director of Customer Experience and Strategy. Their most recent role is as the VP of Customer Experience and Strategy at Everon, where they continue to contribute their expertise. Overall, Melanie has exhibited a strong track record of leading customer experience and strategy initiatives in various industries.

Melanie Mack holds a B.S. in Psychology from Olivet Nazarene University. Melanie also pursued an MBA with a focus on Strategic Leadership at Indiana Wesleyan University. Additionally, they have obtained certifications including a Lean 6 Sigma Black Belt and PMPI, although the institution and exact dates of obtaining these certifications are not provided.