Sagar S.

Sagar S. has a diverse work experience in the customer service industry. Sagar started their career as a Customer Service Representative at Concentrix, where they gained experience in complaint management and network issue resolution. Sagar then moved on to InterGlobe Technologies, where they worked as a Senior Process Associate, supervising agents and auditing calls to ensure call quality. After that, Sagar joined Saber Techs Pvt Ltd as a Quality Analyst, where they performed quality assurance and audits on customer care staff. Currently, they are working as a Sr. Quality Analyst at EverQuote.

Sagar S. completed their Bachelor of Commerce degree in Business/Commerce, General from Delhi University from 2012 to 2016. In addition to their formal education, they obtained various certifications, including "Cert Prep: Excel 2016 Microsoft Office Specialist," "Excel 2016: Advanced Formatting Techniques," "Excel 2016: Advanced Formulas and Functions," "Excel 2016: Charts in Depth," "Excel Essential Training (Office 365)," "Quality Management Foundations," "Lean Six Sigma Green Belt Certification," and "Lean Management." These certifications were obtained from LinkedIn and Simplilearn, with the most recent certification obtained in April 2020 (Microsoft Office Specialist) and March 2020 (Quality Management Foundations).