Jonathan Shum is an experienced IT Product Manager at Eversource Energy, specializing in Contact Center Technologies since June 2013. In this role, Jonathan provides leadership for projects related to the digital customer journey and telephony platforms, develops strategic solutions aligned with business goals, and collaborates with various stakeholders to enhance customer engagement experiences. Previous positions include Digital Manager for Telephony Strategy and Support, Strategic Consultant and Vendor Program Manager, and Senior Business Integration Analyst, all focused on improving customer service technology and support operations. Prior to Eversource Energy, Jonathan held multiple roles at NSTAR, including Senior System Engineer and IT Security Analyst. Jonathan holds certifications from Microsoft and has completed credits at Nichols College and UMass Boston.
This person is not in any teams
This person is not in any offices