Mathias D. is a Customer Support and Retention Marketing Leader based in Manhattan and South Florida, with over 10 years of experience in customer experience, automation, and lifecycle strategy across SaaS, e-commerce, and consumer packaged goods. Currently, as a Customer Experience & Ecommerce Manager at Every Man Jack, Mathias delivers customer satisfaction ratings in the 99th percentile by implementing empathetic and efficient support measures. Previously, Mathias served as a Customer Experience Manager at B-Stock and an Ecommerce Manager at StreetSurfing Benelux, where they drove significant revenue growth and enhanced customer engagement through innovative strategies. Mathias is pursuing a Bachelor's degree in Business Management with a Magna Cum Laude distinction from Lewis-Clark State College.
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