Michael Lamb

Michael Lamb is a seasoned IT Service Relationship Manager with extensive experience in ITIL disciplines spanning over two decades. Currently at Everywhen since January 2016, Michael is responsible for managing incidents, problems, changes, and Service Level Management as an escalation point. Previous notable roles include Head of IT Service Management at Lookers Motor Group Limited, where Michael transitioned IT functions to align with ITIL standards, and SLM MI & Reporting Team Lead at TalkTalk Technology, focusing on SLA design and continuous improvement. Earlier experience at Unilever involved managing IT service delivery and governance, while Michael began a lengthy career at Barclays UK, implementing service transition methodologies. Academic qualifications include a Bachelor of Science degree from The Manchester Metropolitan University.