Andy Poole is an experienced IT support professional currently serving as a Level 2 IT Support Technician at EviCore by Evernorth since March 2022, where responsibilities include providing remote and on-site technical assistance, handling VIP tickets, and conducting root cause analysis. Previous roles include Tier 2 IT Support Technician and Technical Support Agent, where Andy effectively addressed the technical needs of various Internet Service Provider customers. Additional experience spans roles in customer service and research, alongside a strong educational background with a Master's Degree in History from Wayland Baptist University.
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