Willie Diaz

Willie Diaz is an IT Service Desk Analyst at Evolver since August 2023, responsible for serving as the initial point of contact for users and managing the ServiceNow ticketing system. Previously, Willie worked as a Desktop Support Technician Tier II at GRSi, providing hardware and software support and configuring IT devices for security. At General Dynamics Information Technology, key responsibilities included Tier 2 support across multiple regions and managing Active Directory tasks. Willie's experience extends to roles such as Help Desk Technician, computer field technician, and various positions in hardware troubleshooting and software support, showcasing a strong background in IT services and technical support across diverse environments. Education includes a high school diploma from St. Vincent Pallotti and attendance at West Virginia University.