Mohammed Usman is an IT professional with over 13 years of experience in IT Service Management, specializing in the implementation of effective ITSM processes globally. They have held positions such as Technical Solutions Engineer at Hewlett-Packard, Change Manager at Cognizant, and Process Owner for Incident and Problem Management at Koch Business Solutions India. Currently, Usman serves as a Senior Consultant at Evora IT Solutions, where they continue to leverage their expertise in various business settings, including enterprise, manufacturing, healthcare, and retail. They hold a Bachelor of Engineering in Electrical and Electronics Engineering from Visvesvaraya Technological University and are ITIL Intermediate Certified in Service Design and Continual Service Improvement. Usman's strong business awareness enables them to drive process improvements and implement ITIL best practices to enhance organizational value.
This person is not in the org chart
This person is not in any teams
This person is not in any offices