James Thatcher

James Thatcher is an experienced professional with a strong background in customer relationship management and IT support. Currently serving as a CRM Support Manager at Evorio since January 2019, James oversees support requests and ensures compliance with SLAs, while also providing management reports. Previously, James held the position of CRM Analyst, assisting with Microsoft CRM implementations. From February 2015 to January 2019, James worked at DriveTech UK Ltd as an IT Product Specialist, focusing on data maintenance and technical support, and as a Client Relations Executive, managing client compliance. James's career at Homebase spanned from 2006 to 2015, culminating in the role of Operations Manager. James's educational qualifications include various certificates in software development and IT service management, as well as an NVQ in Business Administration.