Brian Ennis has extensive experience in customer relations and operations management, having held various leadership roles across multiple organizations, including Direct Line Group, Motor Incident Management, Hermes, Provident Financial Group, and Evri. Notable achievements include reducing outstanding complaints significantly, enhancing staff productivity, and implementing continuous improvement initiatives. Brian has successfully managed teams, established effective communication channels, provided training and development, and ensured compliance with regulatory standards. Currently, Brian serves as Contact Center Operations Manager at Evri, continuing to drive operational excellence in customer care.
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