James Adamson has extensive experience in IT service management, having held various roles in multiple organizations since 1997. At IBM UK Ltd, James served as IT Asset and Configuration Manager, Deskside Support Engineer, IT Service Manager, and Senior IT Service Delivery Manager, focusing on service delivery within an ITIL framework for a financial institution. James further demonstrated leadership as Senior Service Manager and Service Delivery Director at Atos, managing a multi-million pound contract across four clients. Additional roles include Programme Director at Bradford & Bingley, Service Delivery Director at Agilisys, and currently serving as Head of IT Service Operations at Evri. James is skilled in defining and executing IT strategies, leading multi-disciplined teams, and ensuring effective IT service delivery. Educational credentials include a BA (Hons) in Business Studies from the University of Lincoln and a series of GSCEs from Millthorpe Grammar School.
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