Yahyaa S. has extensive experience in customer service and technical support management across various industries. From November 2013 to July 2015, Yahyaa served as a Technical Support Team Manager at Capita Customer Management, followed by multiple roles at Evri from January 2019 to September 2020, including Hermes Business Accounts (SME) CS Manager and Operations Manager (Interim) for E-Commerce. Yahyaa has demonstrated proficiency in resource planning for contact center operations and has held several management positions focused on customer service and relationship management. Prior experience includes serving as Service Desk Manager for the London 2012 Olympics at O2 (Telefónica UK), managing technical support services, and earlier roles in credit and risk management. Additionally, Yahyaa led the Social Media Team for Samsung at Capita Customer Management from August 2015 to January 2016.
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