Energy and Water Ombudsman (Victoria) (EWOV)
Mark Wakeham is an accomplished professional with extensive experience in environmental advocacy and organizational leadership. As a current member of the Board of Directors at the Energy and Water Ombudsman (Victoria) and a Board Member at Sustainability Victoria, Mark contributes to the resolution of disputes in the energy and water sectors and supports the transition to a sustainable economy. Mark Wakeham has also provided consultancy services since 2019, focusing on organizational strategy, leadership, and climate policy. Previous roles include serving as the Australian Program Director at The Sunrise Project, Board Director and Trustee at the Reichstein Foundation, and CEO of Environment Victoria, where Mark led impactful campaigns while transitioning the organization to independent funding. With a background in renewable energy campaign management through roles at Greenpeace and The Centre for Appropriate Technology, Mark holds degrees from the University of Melbourne and Charles Darwin University and completed the Graduate Company Directors Course at the Australian Institute of Company Directors.
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Energy and Water Ombudsman (Victoria) (EWOV)
Fair, Free, Impartial, Independent. EWOV investigates and resolves disputes between Victorian consumers and their energy and water companies, fairly and impartially. Opened in 1996 as Australia’s first electricity Ombudsman, EWOV is an external dispute resolution scheme operating independently on an industry-based Ombudsman model. EWOV is not a customer or industry advocate. It is not a government body or an industry regulator. It is a free service for Victorian energy and water customers. With almost two decades and over 550,000 cases handled, EWOV's experience and understanding of the energy and water industries is extensive and embedded in its processes.