Kati Hatch currently serves as the Director of Services Americas and Director of the Center of Excellence at Exabeam, where responsibilities include leading teams to optimize customer success operations, developing automated processes, and maintaining service portfolios. Previous roles at Exabeam encompass Senior Manager of Field Engineering, where Kati automated customer onboarding to enhance deployment efficiency, and Manager of Adoption Engineering, overseeing Customer Success Engineers. Kati's earlier positions include Solutions Architect and Sales Engineer, focusing on customer engagement and technical sales processes, as well as Technical Account Manager, where Kati developed SOC processes and incident response automation. Prior experience at PhishLabs as a Software Engineer involved engineering and customer support tasks. Kati holds a Bachelor of Science degree in Computer Science from Wheeling University.
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