Cris-Ann L.

Cris-ann L. is an experienced Customer Relations Specialist Lead at Exact Sciences since October 2020, overseeing a team of over 30 agents and collaborating with leadership to enhance call center operations. Previous roles at Exact Sciences include Customer Relations Specialist II and I, where significant contributions included coaching team members and serving as Editor-in-Chief for the department newsletter. Prior to Exact Sciences, Cris-ann served as Group Sales Manager at Hotel Nia, where responsibilities involved managing corporate room block inquiries and organizing site inspections. Earlier experience includes roles at Viceroy Hotel Group, Hotel Zetta San Francisco, and Towne Park, focusing on sales coordination, guest services, and valet operations. Education includes a Bachelor of Science in Hospitality Management from the University of San Francisco and relevant studies at San José State University and Mission College. Cris-ann has received multiple awards for exemplary performance and holds a strong background in customer service and event management.