Jonathan Podolsky is an accomplished professional with extensive experience in customer experience strategy and service innovation, currently serving as Senior Director of Experience Strategy & Service Innovation at Exact Sciences since August 2021. Podolsky has developed comprehensive customer experience strategies aimed at enhancing patient adherence to cancer screening tests and expanding sample collection services. Prior to this role, Podolsky held leadership positions at Foundation Medicine, where responsibilities included enhancing physician engagement and launching innovative clinical product experiences. As Senior Vice President at Mad*Pow, Podolsky successfully led the integration of experience strategy and service design, establishing a profitable consulting division. Podolsky's background also includes significant roles at Philips, EPAM Continuum, and academic contributions as a visiting lecturer in service and value proposition design at the Massachusetts College of Art and Design. Educational credentials include a Bachelor of Science in Design in Architectural Studies and a Master's degree in Design, both from Norwich University.
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