Megan E. Smith is a seasoned professional in customer strategy and insights, currently serving as the Senior Director of Strategy, Research & Insights at Exact Sciences since September 2022, where leadership includes guiding a team focused on customer experience strategies and market research. Prior roles include Director of CX Strategy & Research at Exact Sciences, Principal at Slalom, and Interim Director of Digital Strategy at Children's Hospital Colorado, showcasing a strong background in developing digital and customer strategies that enhance patient care. With significant experience across several organizations, including Faction Media and Hunter Douglas, Megan has demonstrated expertise in driving effective communication strategies, managing teams, and analyzing customer insights to improve engagement and business performance. Additionally, Megan holds a Bachelor of Arts in Photojournalism and Communication from Saint Michael's College and a certification in Photography from Maine Media.
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